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button.gif Our Address:
    Boyaca entre Clemente Ballen
    y 10 de Agosto

button.gif Our Postal Address:
    P.O. Box 9282.
    Guayaquil, Ecuador

button.gif Telephone: (593) 4 2329 690
   Fax: (593) 4 2327 251

button.gif Hotel Reservations:
    info@grandhotelguayaquil.com
    reservas@grandhotelguayaquil.com
  
button.gif General Manager: Gino Luzi
   Email: ginoluzi@ecuadortelecom.com

button.gif Sales Department: 
   Email: ventas@grandhotelguayaquil.com
 
button.gif Sales Manager: Maria Jose Neira
   Email: mneira@grandhotelguayaquil.com

  

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We thank you for having selected us as your hotel in our city and hope you have enjoyed your stay with us.
We are striving harder than ever to maintain the friendly efficient service that characterizes Connor/Jacobson Hotels, but we need your help. Please give us a a few moments to fill out this form. 

 1.- Please grade the importance of the following aspects:

A- Very important         B- Important        C- Not important

 A       B       C
    Location
    Room Size
    Employee Attitude
    Restaurants

 A       B       C
    Room Service
    Rates
    Business Services
    Sport Facilities

 A       B       C
    Shopping Mall
    Parking
    Security

 2.- What was the reason for your visit?

  Business

  Convention

  Pleasure

  Others

 3.- Why did you select our hotel?

 4.- How did you hear about the Grand Hotel Guayaquil?

  Travel Agency

  Friends / Relatives

  Internet  

  Others:          

 5.- Please grade the following areas according with the quality,
      friendliness and cordiality of service.

A- Excellent         B- Good        C- Fair        D- Poor

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  A     B     C     D

  Front Desk
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  A     B     C     D

  Telephone
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  A     B     C     D
 
  Room Comfort
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  A     B     C     D

 Terraza Racquet Club

 

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  A     B     C     D

  Bell Boy
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  A     B     C     D

  Cleanliness
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 A   B   C   D

  Bathroom Cleanliness

 6.- Food & Beverage:   A- Excellent         B- Good        C- Fair        D- Poor

  

Coffee Shop

Restaurante 1822

Barbecue

Turtle Bar

Room Service

Terraza Racquet Club

  Quality
  A      B      C      D



              
 
 

  Service
  A      B      C      D
 
 
 
 
   
   

 7.- How do you consider our service in general?

  Excellent

  Good

  Fair

  Poor

 8.- Would you recommend our hotel? Why?

 9.- Can you remember an employee of ours who has made a special effort to make
      your stay more pleasant?

 10.- General observations that would be helpful.

 11.- Your name (optional)?

 12.- Date you stayed with us: 
Day    Month    Year   
   
 

Thank you for your time!

 

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